Also, auto-upgrade is not consistent, so sometimes, users with an Acrobat license would be stuck on Reader DC, while the CC Desktop app reports the Acrobat DC is installed and up-to-date. The auto-upgrade feature would be beneficial if, Acrobat behaves in a read-only mode with no active license. It would not downgrade to Reader when a user signs out or loses license. For example, on a machine pre-installed with Adobe Reader DC only, and a user with an Acrobat Pro/Standard license logs in to the CC Desktop App, the CC App would auto-upgrade Reader DC to Pro/Standard DC, but the other way is not true. Closing either prompt would exit the Acrobat program with no further explanation.Ĭreative Cloud Desktop App can also aggravate the issue.
When a user no longer has Acrobat Pro/Standard licence, Acrobat Pro/Standard shows a 'buy license now' or 'sign in' prompt. This is still the same behaviour in 2022 on Windows.
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